The Travelodge Fiasco: A Pattern of Negligence or Merely Bad Luck?
Travelodge's recent mishap, where a customer was forced to move hotels at 1am due to overbooking at its London King's Cross Royal Scot hotel, follows a disturbing pattern.
Over the past few incidents, guests have been turned away without adequate notice or compensation. MJ's case is particularly egregious because of Travelodge's response.