Booking. com's Broken Promise: A Shield for Scammers? Booking. com, once hailed as a game changer in the travel industry, has become a minefield for consumers when things go wrong.
Accommodation platforms like Airbnb and Vrbo have also faced criticism for their handling of complaints. Jane Ripley's experience is a stark example of Booking. com's failings.
She booked an "exceptional" apartment in Batumi, Georgia, only to find herself in a dingy, stained room with an unfriendly host. The Ripleys were forced to pay £334 out of pocket and received a meager £36 refund.